Orange Business Services

CONTACT: Grainne Walsh

At a Glance

Sector: Services

Employees:120

Product Installed: TMSDOTNET (Time and Attendance software with web functionality)

Client Objectives: Monitor flexitime, ensure compliance with Working Time Act, increase efficiency

They say: Efficient and easy generation of reports, 20% time savings, complete visibility of hours worked - very reassuring

TMS Replaces Old System

Orange Business Services, a member of the France Telecom Group, is the recognised leader in global, integrated and customised communication infrastructure solutions enabling the key business processes of its customers. With 9,300 employees in 164 countries, they manage more than 152,000 user connections across the world.

Orange Business Services replaced their old and problematic time and attendance system with TMS with DOTNET functionality in 2003. Ms (insert name), TMS Administrator for Orange, finds the new system user-friendly and self-explanatory:

Flexitime Monitoring

"TMS is a very important system for us, especially as we are a flexitime organisation. For Health & Safety reasons a Flex Balance Report is run at the end of each month, which takes just a few minutes. This allows us to monitor hours for the Working Time Act and identify those employees who need to delegate some of their workload to others. When we first ran reports we identified employees working in excess of 48 hours per week. They were unaware of the hours they were working because it was not being highlighted."

TMS Gives Complete Visibility

"TMS gives complete visibility of hours worked, ensuring that people are adhering to the required hours and not abusing the flexitime system. Checking historical attendance and absenteeism, patterns emerge very quickly. It's very reassuring to know that TMS holds all the required information regarding attendance, absenteeism and holidays".

Reports Increase Efficiency

"We have many reports in TMS and they are so simple to use and pivotal to the efficient running of our system. Due to the standard of reports generated by TMS, I can access and present information so easily, quickly and efficiently. Before TMS reports were not being generated like they are now".

Time Saving Functionality

"With TMSDOTNET employees can check their holiday entitlements and apply for leave automatically. "You have no idea how much time and inconvenience this saves the supervisors. Holidays can be approved quickly and easily. It saves so much time and is in no way labour intensive."

Integrates with Other Systems

"TMS marries very well with our other systems. We use a People Soft System (PIMS) globally, and we very much use TMS in conjunction with that. TMS is user friendly at both ground level (via Weblink) and higher level (via Master)."

20% Time Saving

"The time saving element of TMS is absolutely crucial. Anomalies can be rectified quickly, leaving me free to carry on with the rest of my responsibilities. I would safely say that TMS gives me back 20% of my time every single day. There are other areas that I can't even put a time against because without TMS we just wouldn't have time to collate the information. It would be totally incomprehensible to even try to imagine having to do parts of my job such as Employee Welfare and Time Management without TMS."

100% Support

"I am very happy with the level of support provided by Advance Systems, they definitely give 100% in their duties. I find them very helpful, knowledgeable and pleasant. Support is competitively charged and definitely worth every penny. I would say TMS easily paid for itself within the time it took me to become familiar with the system. There isn't one area of TMS that I don't use".